Privacy Policy

This Privacy Policy explains how ProLab Peptides (“we”, “us”, “our”) collects, uses, and protects personal data through our website, proxlabs.co.uk.

ProLab Peptides supplies research-use-only compounds. Our products are strictly for laboratory and research purposes and are not for human or animal consumption.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Data Controller

ProLab Peptides is the data controller responsible for your personal data.

Contact Details:

2. Personal Data We Collect

When you use our website or place an order, we may collect:

Identity & Contact Data

Full name
Billing and shipping address
Email address
Telephone number

Transaction Data

Order details
Purchase history
Payment confirmations

Technical Data

IP address
Browser type and version
Device information
Website usage data

We do not store full debit or credit card details.

3. How We Use Your Data

We use personal data to:

Process and fulfil orders
Manage shipping and delivery
Communicate regarding orders or enquiries
Maintain customer accounts
Prevent fraud and misuse
Comply with legal and tax obligations
Improve website performance and security

We do not sell or rent personal data.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

To process orders and deliver products.

Legal Obligation

To comply with UK tax, accounting, and regulatory requirements.

Legitimate Interests

To operate our business, ensure website security, and prevent fraud.

Consent

For optional cookies, analytics, and marketing communications (if applicable).
Consent may be withdrawn at any time.

5. Payment Processing

Orders are processed through WooCommerce and payments are handled by Fenna (payment provider).

Payment information is processed securely by the payment provider in accordance with their privacy policy. We do not store full payment card details on our servers.

6. Third-Party Processors

We may share data with trusted service providers necessary for operating our business, including:

Payment providers
Shipping and courier services
Website hosting providers
Technical support services
Analytics providers (if enabled)

All third parties are required to process data securely and in compliance with UK GDPR.

7. Data Retention

We retain personal data only as long as necessary:

Order and financial records: Up to 6 years (for UK tax compliance)
Customer account data: Until account deletion
Customer service communications: Up to 3 years
Marketing consent records: Until withdrawn
Analytics data: Up to 14 months

Data is securely deleted or anonymised once no longer required.

8. International Data Transfers

If any service providers process data outside the United Kingdom, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time

10. Security Measures

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, loss, or disclosure.

However, no online system can be guaranteed to be completely secure.

11. Research-Use Disclaimer

ProLab Peptides supplies compounds strictly for research purposes. Our website and products are not intended for personal, medical, or veterinary use. Customers are responsible for ensuring lawful use within their jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date.